Faqs
Ordering Products
How do I place an order on MocheeLTD.co.uk?
Simply browse our store, add items to your cart, and proceed to checkout. You can pay via debit/credit card or other supported methods.
Can I cancel or change my order after placing it?
Yes, but only within 2 hours of placing the order. After dispatch, cancellation may not be possible. Contact us quickly at infostartsonline.co.uk.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email or SMS. You can also view tracking info in your account if registered.
Product Type
Are your products genuine and branded?
Yes, we only sell 100% genuine and authentic products from trusted brands like Royal Canin, Maybelline, Garnier, VonHaus, and more.
Do you sell perishable or prescription items?
We sell non-prescription wellness and pet products, but not prescription medications or highly perishable items.
How do I know if a product is in stock?
Product pages will clearly show “In Stock”, “Low Stock”, or “Out of Stock” statuses. If out of stock, you can sign up for restock notifications.
Customer Management
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account helps you track orders, save addresses, and view order history easily.
How do I update my personal information?
Login to your account, go to the “My Account” section, and you can edit your name, email, phone number, and address anytime.
I forgot my password — what should I do?
Click on “Forgot Password?” on the login page. You’ll receive an email with instructions to reset it.
The Others
What are your delivery charges and times?
Standard UK delivery is 2–4 working days. Charges vary based on order size and location — exact cost is shown at checkout.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, and other secure payment gateways. All transactions are SSL encrypted.
How can I contact customer support?
You can reach us via:
📧 info@startsonline.co.uk
📞 +44 7466 424041
We’re available Monday to Saturday, 10 AM to 6 PM.